Rubbish Clearance Stockwell Privacy Policy

This Privacy Policy explains how Rubbish Clearance Stockwell collects, uses, stores and shares personal data about customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Rubbish Clearance Stockwell customers and individuals who make enquiries or use our services within our operating area.

By contacting us, requesting a quote, making a booking or using our rubbish clearance and related services, you acknowledge that you have read and understood this Privacy Policy.

Who we are and how to contact us

Rubbish Clearance Stockwell is the controller of the personal data that we collect and process in connection with our services. This means we decide how and why your personal data is used. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our website or in your booking confirmation.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details: name, address, email address, telephone number and any similar contact information you provide when you make an enquiry or a booking.

Service details: information about the services you request or receive from us, such as the type of rubbish clearance, the property type, access information, preferred dates and times, and any specific instructions you provide.

Communication data: information contained in emails, text messages, telephone calls, online forms and other communications you send to us, including complaints, feedback and queries.

Billing and payment information: records of services provided, amounts charged, payment status and related accounting information. If you pay by card through a payment processor, we receive confirmation of payment but do not store your full card details.

Technical and usage data: to the extent that you use our website or online tools, we may collect technical information such as the pages you visit, the time and date of your visit and basic device information. This is generally collected using cookies or similar technologies and is used in an aggregated way to improve our services.

We only collect the personal data that we need for specific, explicit and legitimate purposes. We do not intentionally collect special category data such as health information, racial or ethnic origin, religious beliefs or similar sensitive data. Please do not provide this type of information to us unless it is strictly necessary, for example where it relates to access requirements for our operatives, and only if you are comfortable for us to use it for that limited purpose.

How and why we use your personal data

We use your personal data only where we have a lawful basis to do so under data protection law. The main purposes for which we process your data and the related lawful bases are:

To provide quotations and respond to enquiries: we process your contact details and service information to answer your questions, provide estimates and discuss potential jobs. The lawful basis is our legitimate interests in responding to prospective customers and, where you request a quote as an individual, taking steps at your request before entering into a contract.

To perform our contract with you: when you book a service, we use your data to confirm the booking, plan and deliver the rubbish clearance, contact you about access or changes, and manage the job. The lawful basis is performance of a contract with you and taking steps at your request prior to entering into that contract.

To manage billing and accounts: we use your data to issue invoices, process payments, maintain accounting records and handle any queries about charges. The lawful basis is performance of a contract with you and compliance with our legal obligations for tax and accounting.

To communicate with you about services: we may contact you about upcoming appointments, follow-up work, important information about our services or changes to our terms. The lawful basis is performance of a contract and our legitimate interests in running our business and keeping you informed.

To improve our services and handle feedback: we may use communication and usage data to analyse how our services are used, to improve our processes and to respond to complaints or feedback. The lawful basis is our legitimate interests in developing and improving our business and providing good customer service.

To send marketing communications: we may occasionally send you information about our services that we think may be of interest to you, such as seasonal offers or new service options. We will do this only where we have your consent or where the law allows us to rely on our legitimate interests in promoting our services to existing customers. You can opt out of marketing at any time.

To comply with legal obligations and protect our rights: we may process your data to meet legal requirements, respond to requests from authorities, prevent fraud or misuse, and establish or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

Data sharing and processors

We do not sell your personal data. We may share your data with third parties only where it is necessary, lawful and subject to appropriate safeguards. The types of recipients may include:

Service providers and processors: third party companies that provide services to us, such as IT and hosting providers, website and booking platform providers, payment processors, accountants and professional advisers. These parties act as processors on our behalf and may only process your data in accordance with our instructions and data protection law.

Operational partners: where necessary to fulfil your service, for example where we work with subcontractors or disposal facilities to complete a job. These parties receive only the information needed to carry out their role.

Public authorities and legal bodies: where required by law, regulation or court order, or where necessary to establish, exercise or defend legal claims, we may share relevant data with authorities, regulators, law enforcement or legal advisers.

If we use processors located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data to the standards required by data protection law.

Data retention and storage

We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Enquiry data that does not lead to a booking is generally retained for up to 12 months so that we can respond to follow-up queries and understand demand for our services.

Customer and job records, including contact details, service details and billing information, are generally retained for up to six years after the end of the relevant tax year in which the service was provided. This period reflects statutory limitation periods and accounting and tax record-keeping obligations.

Marketing data, such as your contact details used for marketing communications, is retained until you withdraw your consent or object to receiving marketing, or for a shorter period where we determine that the data is no longer needed.

We may retain certain information for longer where required by law or where it is necessary for the establishment, exercise or defence of legal claims. When data is no longer needed, we will securely delete or anonymise it.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Rubbish Clearance Stockwell customers and individuals whose data we process in our service area, subject to certain limitations and conditions. Your rights include:

Right of access: you can request confirmation that we process your personal data and ask for a copy of that data, together with information about how we use it.

Right to rectification: you can ask us to correct any inaccurate or incomplete personal data that we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: you can request that we restrict the processing of your data in certain situations, such as while we are considering a request for rectification or objection.

Right to object: you can object at any time to processing that is based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing.

Right to data portability: where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format or that we transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on consent as the lawful basis for processing your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are concerned about how we handle your personal data. We would, however, appreciate the chance to address your concerns first, so please contact us in the first instance.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and contractors who need it, using secure systems and maintaining appropriate policies and training. While we work to protect your data, no transmission or storage system can be guaranteed as completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in applicable law. Any updates will be made available through our usual communication channels. The date of the most recent version will be indicated in the policy, and we encourage you to review it periodically to stay informed about how we use your personal data.